- before ordering - email firstname.lastname@example.org with any questions about our online retail products
- after ordering - email email@example.com with any shipping or return/exchange questions or concerns
You have 30 days from the day that you receive the package to return the merchandise for a full refund or exchange. For exchanges, we will charge/credit the price difference accordingly and ship the newly exchanged merchandise to you. DVDs, once opened, are a final sale and are non-refundable.
If the item(s) ordered was damaged or doesn't function please contact us at firstname.lastname@example.org within 48 hours of receipt. We will replace or repair the defective item(s) as soon as possible.
How to process a return:
- email email@example.com to notify us of your intent for a refund or exchange. Please reference your Order # and/or your Name.
- mail the item(s) to this address. Make sure your name and/or Order # is included in or on the package. You are responsible for the mailing costs.
More return policy details:
- For returns, we will credit you the full purchase price minus the original shipping charges. The customer is responsible for the return shipping costs.
- For exchanges, we will charge/credit the price difference accordingly and ship the newly exchanged merchandise to you.
- All items must be in brand new condition
- barre3 reserves the right to refuse returned merchandise or may ban a customer from completing future purchases, if it is determined that a customer has a history of abusing the returns policy.