Customer Service

Contact Information:

  • before ordering - email retail@barre3.com with any questions about our online retail products
  • after ordering - email shipping@barre3.com with any shipping or return/exchange questions or concerns

Returns/Exchanges:

You have 30 days from the day that you receive the package to return the merchandise for a full refund or exchange. For exchanges, we will charge/credit the price difference accordingly and ship the newly exchanged merchandise to you. DVDs, once opened, are a final sale and are non-refundable.

If the item(s) ordered was damaged or doesn't function please contact us at shipping@barre3.com within 48 hours of receipt.  We will replace or repair the defective item(s) as soon as possible.

How to process a return:

  1. email shipping@barre3.com to notify us of your intent for a refund or exchange.  Please reference your Order # and/or your Name.
  2. mail the item(s) to this address.  Make sure your name and/or Order # is included in or on the package.  You are responsible for the mailing costs.
Skybridge Americas ATTN: MJ Jergenson
7600 69th Ave.
Greenfield, MN 55373

 

More return policy details:

  • For returns, we will credit you the full purchase price minus the original shipping charges. The customer is responsible for the return shipping costs.
  • For exchanges, we will charge/credit the price difference accordingly and ship the newly exchanged merchandise to you.
  • All items must be in brand new condition
  • barre3 reserves the right to refuse returned merchandise or may ban a customer from completing future purchases, if it is determined that a customer has a history of abusing the returns policy. 

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