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Start Your Return or Exchange Here
RETURNS: Returns are complimentary with Checkout+ within 30 days of delivery Apparel items must be unworn and in original condition with all tags intact. If you do not select Checkout+, you will be able to purchase a return label inside of the portal. Returns must use the label provided. If you have multiple returns from different orders, please note that these items must have their own return labels.
Original shipping charges and optional Checkout+ fees will not be refunded. All refunds will be processed to the original form of payment. Items marked Final Sale and gift cards are not eligible for return. For exchanges, we will charge/credit the price difference accordingly and ship the newly exchanged merchandise to you.
EXCHANGES: Customers who selected Checkout+ are eligible to make as many exchanges as needed to achieve their desired fit. However, all exchanges must be completed within 30 days of delivery. If you did not select Checkout+, we offer one complimentary even exchange within 30 days of purchase. An even exchange is defined as requesting a new size of the same item. If you need more than two exchanges, you can purchase a label inside of the portal.
Items eligible for exchange must be unworn, unwashed, and in the original condition with all tags and labels attached. Items marked final sale and gift cards are not eligible for exchange.
FAQ
I need to change or cancel my order:
Please email us immediately at retail@barre3.com if you would like to change or cancel your order. If the order has not been shipped, we will gladly process your request.
Will my shipping charges be refunded?
We will credit you the full purchase price, any taxes, minus the original shipping charges. The customer is responsible for the shipping costs.
My item(s) arrived damaged or are defective:
If the item that you ordered was already damaged or if there are any discrepancies, please contact us within 48 hours of receipt. We will do our best to replace or repair the defective item as soon as possible. Any damage or discrepancies claimed after the 48 hours of receipt will be subject to our discretion.
In what condition can items be returned:
All items must be in brand new condition. ITEMS THAT HAVE BEEN WORN, DAMAGED, AND/OR ALTERED WILL NOT BE REFUNDED OR EXCHANGED.
Can I return Final Sale or Clearance Items?
Merchandise marked as clearance or final size cannot be refunded or exchanged.
When will I receive my refund:
Once you have sent us your return, please allow 14 days for us to receive and process your merchandise. We will refund the price of your merchandise including taxes. Shipping charges will not be refund. Depending on your bank, please allow 1-2 billing cycles for the refund to be reflected on your credit card statement.
What if I have a question or an issue that isn't addressed above?
We'd love to hear from you! Please contact us at retail@barre3.com.
Barre3 reserves the right to refuse returned merchandise or may ban a customer from completing future purchases, if it is determined that a customer has a history of abusing the returns policy.